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At BarristerBooks.com, we work tremendously hard to provide the fastest and most reliable order fulfillment and shipping service that you will find anywhere. The vast majority of the orders placed at BarristerBooks.com ship from our warehouse within one business day of order placement! We have provided these Frequently Asked Questions about our shipping so that you'll have all the information you need. However, if you have any further questions not addressed below, please don't hesitate to contact us at custserv@barristerbooks.com!
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Unfortunately, if the shipper has confirmed that delivery was made, you must contact the shipper directly to ascertain the details of the delivery. If you live in an apartment complex and you are not at your shipping address to accept delivery, shippers will usually either leave your package with a neighboring apartment or with your apartment manager's office. When tracking your delivered shipment, if an individual is listed as having signed for your delivery, this name can often be helpful in ascertaining where your package was delivered.
My tracking number doesn't seem to be working. What's wrong?
First, sometimes we ship so fast, even our shippers can't keep up! If you just received your shipping confirmation email and your tracking number doesn't seem to be working, the tracking number may not yet be active in the shipper's system. Please try your tracking number again in a few more hours when it should be activated. Second, make sure that you are checking your tracking number with the correct shipper (i.e. don't try to track a FedEx tracking number at the USPS website). Finally, if you still cannot get your tracking number to work, please contact us at custserv@barristerbooks.com.
What are Shipping Surcharges and when do they apply?
Shipping surcharges are charged in two instances where shipping incurs added costs: AK, HI, GU, PR & VI Shipments: 2nd Business Day Air shipments to Alaska, Hawaii, Guam, Puerto Rico and the Virgin Islands incur a shipping surcharge of $10. This shipping surcharge is automatically calculated and included in the final order total at checkout. Heavy Item Shipments: 2nd Business Day Air shipments containing a single item weighing over 10 lbs. incur a shipping surcharge of $10. This shipping surcharge is automatically calculated and included in the final order total at checkout. Items qualifying for the heavy item surcharge are indicated as such on the respective product page.
What about shipments to Alaska, Hawaii, Guam, Puerto Rico or the Virgin Islands?
2nd Business Day Air shipments to Alaska, Hawaii, Guam, Puerto Rico and the Virgin Islands incur a shipping surcharge of $10-$12. This shipping surcharge is automatically calculated and included in the final order total at checkout. We do not suggest USPS Media Mail shipments to Alaska, Hawaii, Guam, Puerto Rico or the Virgin Islands as it may take an extra 4 - 8 weeks for delivery.
How do I place an order that will ship outside of the United States (International Orders)?
Only orders being shipped within the United States can be placed online at BarristerBooks.com. Because all international shipping rates are weight-based, you must tell us which specific items you would like to order, so that we can provide you with an accurate quote. To receive an international order shipping quote, you request one from BarristerBooks.com by emailing us at custserv@BarristerBooks.com, noting the title(s), quantity and the international shipping address you would like your order to be shipped to. We will respond within 1-2 business days with your international shipping quote.