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Ordering FAQ

What shipping options and rates does BarristerBooks.com offer?

For a complete description of all of our shipping options and rates, please see our Shipping FAQs.

How can I cancel an order I placed at BarristerBooks.com?

To cancel an order, contact us as soon as possible by email at custserv@barristerbooks.com or by phone at 1-866-808-5635 (Monday–Friday, 10am–4pm CST). If your order hasn't shipped yet, we'll cancel it and issue a full refund. Please keep in mind that we process and ship orders very quickly, so we can only cancel orders that are still in our warehouse. If your order has already shipped, you'll need to return it following our Return Policy once it arrives.

What is the status of an order I placed at BarristerBooks.com?

Within a few hours of your order shipping, you'll receive a shipping confirmation email at the address used on your order — be sure to check your spam folder if you don't see it in your inbox. The shipping carrier will have the most up-to-date tracking information and a detailed delivery status for your package. If your order hasn't arrived within the expected timeframe, please don't hesitate to contact us at custserv@barristerbooks.com or call us at 1-866-808-5635 (Monday–Friday, 10am–4pm CST).

How can I contact BarristerBooks.com about my order status or an order problem?

You can always contact BarristerBooks.com via email at custserv@barristerbooks.com or you can call us at 1-866-808-5635 (M-F 10am - 4pm CST).

I received the incorrect item and/or incorrect quantities of items. What can I do?

First, check the packing slip included with your shipment and, if you have an account, review your order summary to verify the items listed. If the items you received match what was in your cart at checkout, please note that it is the customer's responsibility to ensure the correct items and quantities are in the cart before completing an order. In this case, we're unable to cover return shipping, but you're welcome to return the items in accordance with our Return Policy and place a new order for the correct items. If the items you received do not match your packing slip or order summary, please contact us within 3 business days of delivery at custserv@barristerbooks.com or call us at 1-866-808-5635 (Monday–Friday, 10am–4pm CST). We'll provide a prepaid return shipping label for the incorrect items and promptly ship the correct ones to you.

I received a damaged or defective item. What can I do?

We're sorry if your order arrived damaged or defective — we want to make it right! Reach out within 3 business days of delivery at custserv@barristerbooks.com or 1-866-808-5635 (M–F, 10am–4pm CST), and we'll take care of everything: a prepaid return label and a prompt replacement shipment, on us.

Does BarristerBooks.com sell Gift Certificates?

Yes, you can purchase BarristerBooks.com gift certificates by visiting...

How do I place an order that will ship outside of the United States (International Orders)?

Online orders at BarristerBooks.com are limited to U.S. shipping addresses. For international orders, shipping rates are calculated by weight, so we'll need to know the specific items you'd like to order to provide an accurate quote. To request a quote, email us at custserv@barristerbooks.com with the product title(s), ISBN(s), quantity, and destination shipping address. Once we receive your request, we'll reply with a shipping quote and ordering instructions. Please note that we are unable to ship to all international addresses.

How do I place an order via mail, or pay with check/money order payment?

Yes, we accept mail orders! To get started, shop on BarristerBooks.com as you normally would, adding items to your cart. You can checkout as a guest if you don't have an account. Work through the checkout steps and select your preferred shipping method. When you reach the Payment Information step, instead of entering a credit card, simply print that page and mail it to us along with your payment: BarristerBooks.com ATTN: Orders 615 Florida Street Lawrence, Kansas 66044 Payment by Check or Money Order: Please note that checks and money orders must clear all processing banks before your order can ship, which may cause a delay of 4–7 business days.

Is payment by credit card a secure and safe method at BarristerBooks.com?

Shopping at BarristerBooks.com is safe and secure. All information submitted through our checkout is encrypted via our secure server. For your added protection, we never store credit card numbers on our servers virtually eliminating the risk of your payment information being compromised.

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Shipping FAQ

What do I need to do to get free shipping?

We offer a free shipping option on all orders over $75! Free shipping is sent via USPS Media mail. Free shipping is available only within the continental United States.

When will my BarristerBooks.com order ship?

Orders placed before 3:30 p.m. CST on a business day are typically shipped the same day. Orders placed after 3:30 p.m. CST are generally shipped the next business day. Business days exclude weekends and holidays. Most items ship within one business day. However, if a product page indicates a longer processing time — such as "ships within 1–2 business days" — please allow the full stated timeframe. For example, a 2nd Business Day Air order placed at 8:00 a.m. on Tuesday for an item marked "ships within 1–2 business days" may not ship until Thursday.

When will I receive my BarristerBooks.com order?

Unless otherwise noted on the product page, most orders ship from our warehouse within one business day. Estimated delivery times by shipping method are as follows: Free Shipping / USPS Media Mail: 4–10 business days Ground Expedited: 2–4 business days from shipment — our most popular shipping option! 2nd Business Day Air: Delivered on the second business day after shipment

Can I get a shipping confirmation email and tracking number for my BarristerBooks.com order?

Once your order leaves our warehouse, you'll receive a shipping confirmation email within 1–3 hours. It will include a tracking number and a link so you can monitor your shipment every step of the way.

Does BarristerBooks.com require a signature for delivery on shipments?

Signature requirements depend on your order total. Orders under $500 don't require a signature, while orders over $500 may. Delivery drivers also have discretion to withhold delivery if they deem the drop-off location unsafe — in that case, they'll leave a notice with details on the next delivery attempt or pickup options. If you can't be available for the next attempt, simply sign the back of the notice and leave it for the driver.

My tracking number claims that the package was delivered, but I don't have it. What do I do?

If the shipper confirms delivery but you can't locate your package, contact the shipper directly for details. Packages delivered to apartment complexes are often left with a neighbor, building manager or mailroom. If your tracking info shows a signature, the name listed can help you identify who accepted the delivery on your behalf.If you're still unable to locate your package after following these steps, please reach out to us at custserv@BarristerBooks.com.

My tracking number doesn't seem to be working. What's wrong?

If your tracking number isn't working, here are a few things to check. It may simply not be active yet — we process orders quickly, and it can take a few hours for tracking information to appear in the shipper's system. Also, make sure you're entering your tracking number on the correct shipper's website (e.g., a FedEx tracking number won't work on the USPS site). If your tracking number still isn't working after a few hours, please contact us at custserv@barristerbooks.com.

What are Shipping Surcharges and when do they apply?

Shipping surcharges of $10 apply in two situations and are automatically calculated at checkout: Remote Locations (AK, HI, GU, PR & VI): 2nd Business Day Air shipments to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands include a $10 surcharge. Heavy Items: 2nd Business Day Air shipments containing a single item over 10 lbs. include a $10 surcharge. Eligible items are noted on their respective product pages.

Can I select USPS Media Mail for orders to Alaska, Hawaii, Guam, Puerto Rico or the Virgin Islands?

We do not suggest USPS Media Mail shipments to Alaska, Hawaii, Guam, Puerto Rico or the Virgin Islands as it may take an extra 4 - 8 weeks for delivery.

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Returns FAQ

Need to return your rental after your rental period is over?

To return your rental, use our...

Need to return your purchase for a refund?

We want to make returns as easy as possible! ...

What happens if my package is returned as "Undeliverable" or "Refused"?

If your package is returned to us as "Undeliverable" or "Refused," we will process a refund back to your original form of payment. minus the original shipping charges if applicable and any return shipping costs incurred. To avoid delivery issues, please double-check that your shipping address is complete and correct when placing your order. If you believe your package was returned in error, please contact us at custserv@barristerbooks.com and we'll be happy to help resolve the situation.

Who is responsible for paying shipping on returned items?

The cost of return shipping depends on how you choose to ship your return: Using our prepaid USPS label: A flat fee of $7.00 per package will be deducted from your refund. If your return exceeds 9 lbs., the actual shipping cost will be deducted instead. Using your own shipping method: If you choose not to use our prepaid label, return shipping is entirely at your expense. Either way, original shipping charges are non-refundable. Note that rentals returned at the end of the rental period are exempt from the return label fee.

What happens if I return an item after the 30-day return period?

We understand that life gets busy, so we try to be as flexible as possible with our return window. Returning a few days late? No worries — no penalty will be applied. However, returns significantly beyond the return period will be subject to a 50% restocking fee. Please note that if an item was originally sold as new and is returned in used or damaged condition, we may be unable to process a refund. We ask that all items be returned in their original condition so we can continue offering great prices to all of our customers. If you have any questions or concerns about your return, don't hesitate to reach out to us at custserv@barristerbooks.com — we're happy to help!

What items cannot be returned for a refund?

Please note that some items have a sticker on the front or back cover indicating that once the shrinkwrap is removed, the item cannot be returned. We recommend checking for this sticker before opening your purchase.

Can I exchange one item for another?

While we're unable to process direct exchanges due to the limitations of our inventory and accounting system, we'd love to help you get what you need! Simply return your original item for a refund and place a new order for the correct item.

I received the incorrect items and/or incorrect quantities of items. What can I do?

Please review your packing slip and contact us as soon as possible so we can make it right! You can reach us by phone at 866.808.5635 (Monday–Friday, 10am–4pm CST) or by email at custserv@barristerbooks.com.

How long does it take for BarristerBooks.com to process my return?

We typically process refunds within 3 business days of receiving your return. During our busier periods — particularly in January and August — processing may take a little longer than usual. We appreciate your patience and will get your refund to you as quickly as possible!

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Rental FAQ

Why rent?

With textbook prices continuing to rise, renting has become an increasingly popular and smart alternative. Renting allows you to get the textbook you need at a fraction of the retail price — and when your semester is over, you simply return it. No hassle, no trying to resell a used copy!

How long can I keep my rental?

To keep things simple, we rent books for semesters. Depending on when you rent the book, it will be due back at the end of the current semester. If you already have your rental, you can log in to your Customer Account to view your due date under “My Orders/Rentals”.

Do I have to pay for shipping to receive my rental?

As always, all $75+ orders qualify for FREE SHIPPING via USPS Media Mail (4-10 business day delivery). But, if time is of the essence, we offer expedited shipping options as well. You can view our Shipping FAQs here. When it’s time to return your rental, we pick up the tab on any rental returned after 30+ days, and you can print out a pre-paid USPS shipping label from your Customer Account.

How can I find when my rental book due?

All orders of $75 or more qualify for free shipping via USPS Media Mail (4–10 business days). Need it faster? We offer expedited shipping options as well — visit our Shipping FAQs for details. When it's time to return your rental, we cover the return shipping cost on any rental returned after 30 days. Visit our Returns FAQ to see Rental return instructions.

I get a message during checkout that says I can’t rent because my credit card expires too soon.

The credit card used for your rental must remain active through the month of your rental return. Since credit cards serve as collateral in the event of a late or non-return, we're unable to process a rental order if your card expires before or during the return month.

Can I return my rental before the end of the semester?

How do I return my item(s) at the end of my rental period?

Use our Interactive Returns Process and select "RENTAL" as your return reason (no return label fee for rentals returned at the end of the rental period) Pack your books securely — multiple rentals from the same order can be shipped together in one box Drop off your package at USPS. You are responsible for the condition of the book until it arrives back at our warehouse

Does my rental need to arrive back to your warehouse by the due date in order to avoid a late fee?

No — your return just needs to be dropped off at a USPS post office or handed to a USPS driver by the due date. As long as your return is in transit by the due date, no late fee will be charged.

Can I return a book without using the pre-paid USPS label?

Yes, you can, however, you are responsible for assuming the shipping costs if you choose to not utilize our pre-paid USPS label. Please ship your return to the following address, however, please note that because your package will not show a postmark date in our system, you should have the return to our warehouse by the due date or contact us at 1-866-808-5635 to let us know. Send returns to: BarristerBooks, Inc. Attn: Rental Returns 615 Florida St. Lawrence, KS 66044

How much am I charged if my rental is late?

If your return shipping label has not been printed by your rental due date, a late fee of 10% of the rental cost will be applied. If the label remains unprinted 14 days after the due date, you will be charged the full retail price of a new copy minus your initial rental charge. Please note that late fees are non-refundable.

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Digital Item FAQ

What are ConnectedCasebooks and what is CasebookConnect.com?

ConnectedCasebooks are a innovative learning solution from Aspen Publishing designed specifically for law students. Each ConnectedCasebook combines a traditional printed casebook with digital access through CasebookConnect.com, giving students the best of both worlds. With CasebookConnect, students get access to a full digital eBook version of their casebook, along with a suite of powerful study tools including highlighting, note-taking, and bookmarking — all synced across devices. The platform also includes built-in outlines, flashcards, and practice questions to help students master the material and prepare for exams. Whether you prefer to study from a physical book or on your laptop, tablet, or mobile device, ConnectedCasebooks make it easy to learn on your terms — online or offline. It's the complete law school casebook experience, reimagined for the modern student.

What comes with my ConnectedCasebook Digital Access Code Only order?

When you order a ConnectedCasebook Digital Access Code Only, you will receive an access code rather than a physical book. This code provides lifetime access to the full ConnectedCasebook suite — including the digital eBook and all study tools. Your access code will be included at the bottom of your order confirmation email, sent immediately after your purchase.

What if I have a problem with my ConnectedCasebook order or the CasebookConnect.com website?

For help placing your order or locating your ConnectedCasebook Access Code, contact BarristerBooks.com at 1-866-808-5635 (Monday–Friday, 10am–4pm CST) and a member of our support team will be happy to assist you. For issues with the CasebookConnect.com website, please reach out to ConnectedCasebook support directly: Website: http://support.casebookconnect.com/hc/en-us Email: ccsupport@wolterskluwer.com Phone: 1-800-950-5259 (Monday–Friday, 8am–5pm CST)

Where do I find my access code for CasebookConnect.com?

When you rent or purchase a ConnectedCasebook from BarristerBooks.com, your Access Code is delivered immediately in three ways:

Can I buy access to CasebookConnect.com (including access to eBook) without purchasing or renting the physical book?

Yes. On the product page, a tab for "Digital" will appear on the titles that currently offer the option to purchase a Connected Casebook Access Code only. This code will be delivered to you immediately in your order confirmation email.

Can I use CasebookConnect.com without being connected to the Internet? What about the eBook? Can the eBook be downloaded to read offline?

Offline access is available with every Connected eBook.

How do I access my VitalSource ePub or PDF product after purchase?

Once you complete your purchase of a VitalSource ePub or PDF product on the BarristerBooks.com website, you can get access to your titles in 3 ways. From the Order Confirmation screen that appears immediately after you have completed checkout of your transaction. From the link included in your Order Confirmation email that you receive immediately after you have completed checkout of your transaction. If you have a BarristerBooks.com account your link can always be found by logging into your Customer Account at https://www.BarristerBooks.com/customer/account/login/ using the email address and password that you used to set up your BarristerBooks account during checkout. Once you log into your Customer Account, click My Downloadable Products from the left-side menu, and you will see your link available to you under the My Access Code section. Please note: if you checked out of your ConnectedCasebook purchase as a Guest during checkout, you will not have an account.

What devices can I read VitalSource ePub or PDF products on?

You can read VitalSource ePub and PDF products on the following devices using the free VitalSource Bookshelf app...

Can I access my VitalSource ePub or PDF products on more than one device?

VitalSource Bookshelf allows up to two computers and two mobile devices activated on your account at any given time. If you reach the limit, you'll need to deauthorize an older device before activating a new one.

Can I print my VitalSource ePub or PDF products?

VitalSource does allow some printing, but it's limited (typically a set number of pages depending on the publisher's terms). You can't export or save the full book as a standalone PDF.

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LawRewards FAQ

How do I earn LawRewards points?

LawRewards points are earned on each online purchase you make at BarristerBooks.com. On every online purchase you make at BarristerBooks.com, you will earn LawRewards points equal to the dollar amount of your order (after any discount or gift certificate redemption is applied, but before tax or shipping charges are applied), rounded down to the nearest whole dollar amount. For instance, if you purchase one item with a price of $9.95 and you redeem a 10% discount code, your order subtotal (before any tax or shipping) would be $8.96 and you would thus earn 8 LawRewards points on your purchase. LawRewards points are automatically deposited in your account following your checkout. LawRewards points are not earned on the shipping or tax amounts included in an order. In addition, LawRewards points cannot be earned on the purchase of gift certificates.

How do I redeem LawRewards points?

If you have at least 1 LawRewards point in your account, upon checkout of your next online purchase you will be asked if you would like to redeem your LawRewards points on your current purchase. You must redeem a minimum of 1 LawRewards point and you will receive $.01 off of your order total for each 1 LawRewards point you redeem. For instance, if you purchase one item with a price of $9.95 and you redeem 100 LawRewards points, you would receive $1 off your order and your order subtotal would be $8.95 (before any applicable tax or shipping).

Is there a minimum amount of LawRewards point required for redemption?

Yes. You must redeem a minimum of 1 LawRewards points in order to receive the applicable order discount.

What if I return an item or items which earned me LawRewards points?

For any item returned pursuant to the BarristerBooks.com Return Policy, the LawRewards points earned on the purchase of that item will be deducted from the customer’s account at the time the return is processed.

Can I earn or redeem points for orders placed via mail, phone or international orders?

Because the LawRewards program is entirely regulated through the BarristerBooks.com web site, only online orders qualify to earn or redeem LawRewards points. Orders placed via mail, phone or international orders do not qualify for the LawRewards program.

How can I check how many LawRewards points I have earned?

LawRewards points can be viewed in Your Customer Account.

Do LawRewards points expire?

LawRewards points expire one year from the date they were earned, so be sure to redeem them before they expire!

Can I transfer LawRewards points to another person or account?

LawRewards points cannot be transferred from one individual to another, nor can they be transferred from one account to another, even if both accounts belong to the same individual.

Are there ever LawRewards promotions (i.e. double or triple LawRewards point promotions)?

Yes! Several times during the year, we offer promotions where you can earn 2x and even 3x LawRewards points on your purchases. In addition, we occasionally will distribute LawRewards points to customers who participate in our surveys.

Is there a limit on the number of LawRewards points I can earn/redeem?

No. There is no limit to the number of LawRewards points you can earn redeem. However, you cannot redeem more LawRewards points than your order total amount.

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Law Textbook Buyback FAQ

What is the BarristerBooks.com Law School Textbook Buyback Program?

The Law School Textbook Buyback program allows students to sell their used law textbooks back for cash or BarristerBooks credit ("LawRewards"). The program is designed to help students save money by offering a way to recoup some of the costs of their textbooks while promoting sustainability through the reuse of materials.

How do I know if my law school textbook is eligible for buyback?

First, search your law school textbook's 13-digit ISBN in our Buyback search field. If your book does not appear or is not found, it means we are not currently purchasing that title currently. If your book does appear, eligibility for buyback depends on the condition of the book and current demand. Generally, textbooks that are in "very good" condition (e.g., no water damage, missing pages, no highlighting, or writing on more than 20% of the total page count) and are in their current edition are eligible.

How much will I get for my law school textbook?

The amount you’ll receive depends on the current demand for the textbook. You can choose to receive cash or even more in BarristerBooks/LawRewards store credit. To find out the buyback value for your textbook, you can simply enter the ISBN of your textbook in the search field and we will provide you both the cash and store credit amounts if we are currently buying your book.

How do I sell my law school textbooks?

To sell your textbooks, follow these steps:  Search for your textbooks using the ISBN number or title.  Check if your textbooks are eligible and review the buyback offers.  If you're satisfied with the offer, select your payment method (cash or store credit).  Ship your book(s) using a prepaid shipping label provided by BarristerBooks.  Receive your compensation after receipt in our warehouse.

What condition should my textbooks be in?

Textbooks should be in good condition to be eligible for buyback. Acceptable conditions include:  No water damage  No missing pages  No major tears or creases  Strong cover and binding/spine  Minimal writing or highlighting - less than 20% of the total page count of the book should contain writing/highlighting. If your textbook is damaged or heavily annotated, the buyback value will not be honored and your book will be recycled. We will not be able to ship the book back to you.

Is there a limit to how many textbooks I can sell?

While we do have cap limiits on the number of any particular textbook will purchase, there is no limit to how many textbooks you can sell as long as they meet the eligibility requirements. However, if you have a large number of textbooks, it’s a good idea to contact BarristerBooks at 877-856-2772 to ensure a smooth process.

What if my textbook isn’t accepted for buyback?

If your textbook is not accepted for buyback, you can consider donating it, recycling it, or keeping it for personal use. Some local organizations or law schools may accept donations of used textbooks.

How will I receive payment for my textbooks?

Once your textbooks are accepted, you can choose to receive payment via check mailed to the address you provide or store credit. Store credit can be used for future purchases at BarristerBooks.com in the form of LawRewards. Payments are typically processed within a few business days after receipt at our warehouse.

What should I do if I need assistance with the buyback process?

If you have any questions or need help with the buyback process, please contact our support team at 866-808-5635 or email us at custserv@barristerbooks.com. Our support hours are 10am-4pm CST Monday through Friday.

How do I ship my eligible buyback to BarristerBooks?

Once you complete the buyback process, you will receive a pre-paid US Postal Service label that you can print and affix to a box containing the buyback. Please ensure that you securely package the book in a box you provide so that it is not damaged in transit. We are not responsible for textbooks that are damaged or lost in transit to us. You can drop this package off at the post office, a post office box, or hand to your local postal carrier.

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