Digital Items

What if I have a problem with my ConnectedCasebook order or the CasebookConnect.com website?

For help placing your order or locating your ConnectedCasebook Access Code, contact BarristerBooks.com at 1-866-808-5635 (Monday–Friday, 10am–4pm CST) and a member of our support team will be happy to assist you. For issues with the CasebookConnect.com website, please reach out to ConnectedCasebook support directly: Website: http://support.casebookconnect.com/hc/en-us Email: ccsupport@wolterskluwer.com Phone: 1-800-950-5259 (Monday–Friday, 8am–5pm CST)

Where do I find my access code for CasebookConnect.com?

When you rent or purchase a ConnectedCasebook from BarristerBooks.com, your Access Code is delivered immediately in three ways: Order Confirmation Screen: Your Access Code is displayed on the confirmation screen immediately after completing your purchase. Order Confirmation Email: Your Access Code is included in the confirmation email sent to you right after your transaction. Your Customer Account: If you created an account during checkout, log in at BarristerBooks.com and click "My Downloadable Products" from the left-side menu to find your Access Code under the "My Access Code" section. Please note: If you checked out as a guest, you will not have a Customer Account and will need to refer to your order confirmation email for your Access Code.

How do I access my VitalSource ePub or PDF product after purchase?

After completing your purchase of a VitalSource ePub or PDF product on BarristerBooks.com, you can access your titles in three ways: Order Confirmation Screen – A link will be displayed immediately upon completing your checkout. Order Confirmation Email – A link will also be sent to your email address as soon as your purchase is complete. Your BarristerBooks Account – If you created an account during checkout, you can retrieve your link at any time by logging in at BarristerBooks.com with your email and password. Once logged in, select My Downloadable Products from the left-hand menu and find your link under the My Access Code section. Please note: If you checked out as a Guest, you will not have an account and will need to use one of the first two methods above to access your purchase.

What devices can I read VitalSource ePub or PDF products on?

You can read VitalSource ePub and PDF products on the following devices using the free VitalSource Bookshelf app: Windows PC (Windows 10 or higher) Mac (macOS) iPhone / iPad (iOS/iPadOS) Android phones and tablets (Android 7.1 or higher) Amazon Kindle Fire tablets (select models) Chromebook You can also read your titles in any web browser — no app download required — by visiting bookshelf.vitalsource.com. Device limits to keep in mind: VitalSource Bookshelf allows up to two computers and two mobile devices activated on your account at any given time. If you reach the limit, you'll need to deauthorize an older device before activating a new one. The app also allows you to download your titles for offline reading

What are ConnectedCasebooks and what is CasebookConnect.com?

ConnectedCasebooks are a innovative learning solution from Aspen Publishing designed specifically for law students. Each ConnectedCasebook combines a traditional printed casebook with digital access through CasebookConnect.com, giving students the best of both worlds. With CasebookConnect, students get access to a full digital eBook version of their casebook, along with a suite of powerful study tools including highlighting, note-taking, and bookmarking — all synced across devices. The platform also includes built-in outlines, flashcards, and practice questions to help students master the material and prepare for exams. Whether you prefer to study from a physical book or on your laptop, tablet, or mobile device, ConnectedCasebooks make it easy to learn on your terms — online or offline. It's the complete law school casebook experience, reimagined for the modern student.

Can I use CasebookConnect.com without being connected to the Internet? What about the eBook? Can the eBook be downloaded to read offline?

Offline access is available with every Connected eBook. This feature enables you to access your eBook content, highlights, and annotations without an internet connection or when no internet is available. To setup offline access for your Connected eBook, please follow the steps below, or watch the Offline Access tutorial video.

What is the return policy for my VitalSource ePub and PDF products?

VitalSource title purchases may be cancelled and refunded within 14 days of the original purchase date, provided the following conditions are met: You have viewed and/or printed no more than 20% of the title, and You have not used any access code for online resources that may have been included with your purchase.

What comes with my ConnectedCasebook Digital Access Code Only order?

When you order a ConnectedCasebook Digital Access Code Only, you will receive an access code rather than a physical book. This code provides lifetime access to the full ConnectedCasebook suite — including the digital eBook and all study tools. Your access code will be included at the bottom of your order confirmation email, sent immediately after your purchase.

Can I buy access to CasebookConnect.com (including access to eBook) without purchasing or renting the physical book?

Yes. On the product page, a tab for "Digital" will appear on the titles that currently offer the option to purchase a Connected Casebook Access Code only. This code will be delivered to you immediately in your order confirmation email.

Can I print my VitalSource ePub or PDF products?

VitalSource does allow some printing, but it's limited (typically a set number of pages depending on the publisher's terms). You can't export or save the full book as a standalone PDF.

What is the difference between VitalSource ePub and PDF formats?

Here's a breakdown of the key differences between the two formats: ePub (Reflowable Text) ePub titles are reflowable, meaning the text automatically adjusts to fit the size of your screen and allows you to change the font size for comfortable reading. These books conform to ePub 3 industry standards and can include interactive features such as links, quizzes, and embedded videos. This makes ePub a great choice for reading on smaller screens like phones and tablets. PDF (Page-Fidelity) PDF titles maintain the look and feel of the print book — the layout is fixed and does not change based on your screen size. You can zoom in, but the font size cannot be adjusted. PDFs are better suited for books with complex layouts such as charts, tables, illustrations, and high-quality images, and are most comfortable to read on larger screens like laptops and desktops. Both formats can be read with screen readers such as JAWS and NVDA, and both support VitalSource's built-in text-to-speech features. However, when zooming in, ePub text will reflow to fit the screen while PDF text will not — this is a limitation of the PDF format itself. If you're unsure which format is right for you, ePub is generally the better choice for everyday reading on any device, while PDF is preferable if you need the content to match the printed textbook exactly.

Where can I find additional support for my VitalSource ePub and PDF products?

VitalSource Customer Support is available for VitalSource ePub and PDF titles 24/7 year-round. In the US/Canada, please call: 1-855-200-4146.

Can I access my VitalSource ePub or PDF products on more than one device?

VitalSource Bookshelf allows up to two computers and two mobile devices activated on your account at any given time. If you reach the limit, you'll need to deauthorize an older device before activating a new one.

Do I have to be connected to the internet to read my VitalSource ePub or PDF products?

You can access your eTextbooks offline on the Bookshelf App.