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I received a damaged or defective item. What can I do?
If the item you received is damaged or defective, please contact us immediately at custserv@barristerbooks.com or call us at 1-866-808-5635 (M-F 10am - 4pm CST), and we will rectify the problem by providing you with a pre-paid shipping label for the return of the damaged/defective item, as well as by promptly shipping a replacement item to you. Please note that in order to rectify your order, you must contact us within 3 business days of the delivery of your order.
Does BarristerBooks.com sell Gift Certificates?
Yes, you can purchase BarristerBooks.com gift certificates by visiting our Gift Certificate purchase page.
What are LawRewards?
LawRewards is the name of the BarristerBooks.com customer loyalty program where you can earn LawRewards points on virtually every purchase you make at BarristerBooks.com. You can then redeem LawRewards points for discounts on future purchases! Learn more about LawRewards by visiting this link.
How do I place an order that will ship outside of the United States (International Orders)?
Only orders shipped within the United States can be placed online at BarristerBooks.com. Because all international shipping rates are weight-based, you must tell us which specific items you would like to order so that we can provide you with an accurate quote. To receive an international order shipping quote, please request one from BarristerBooks.com via a International Order Shipping Request Email or custserv@BarristerBooks.com. Please include the product(s) with ISBN and quantity that you wish to purchase and the shipping address to which you would like this order shipped. Once we receive this form and calculate your shipping quote, we will email a shipping quote back to you, along with ordering instructions. We cannot ship to all international addresses.
How do I place an order via mail or pay with check/money order payment?
We do accept orders placed via mail. The easiest way to set up a mail order is to shop in the regular manner at www.BarristerBooks.com, clicking the "ADD TO CART" button to place the items you desire into your online shopping cart. If you don't have an account with us you can checkout as a Guest. Continue through the online checkout system (Steps 1 - 5), choosing your shipping method along the way. Once you reach the Step 5: Payment Information, instead of inputting a credit card number and submitting your order online, simply print out the page(s) and send the page(s) to us at the address below:
BarristerBooks.com
615 Florida Street
Lawrence, Kansas 66044
Include the printout of your order and the payment in the correct amount. For payments by check, your check must clear all processing banks before your order can ship from our warehouse. This can cause a delay of 4-7 business days in the shipment of your order. For this reason, we recommend payment by money order, which generally ships an order upon receipt.
How can I be sure I am buying the latest edition available?
At BarristerBooks.com, we realize that an outdated law book is a dangerous law book. That's why you will never find that we are carrying an edition that has subsequently been replaced with a newer edition by the publisher. We carry only the most current editions, as released by the publisher, of every title in our inventory and we even guarantee it! If you find that a more recent edition of the title you purchased from us has been released by the publisher within 21 days of your purchase date, contact us and we will replace your obsolete edition at no charge to you!
Will I receive automatic updates for the titles I purchase?
Generally, we do not provide an automatic update service for the titles we offer. Your purchase price is only for the edition you are purchasing. Most of the titles we carry are updated only every 2-4 years. However, we do offer some titles, primarily attorney practice titles, whose price does include a brief window of free updates, plus automatic trial review of subsequent updates. For those titles for which free and/or trial updates are offered, this information will be noted with an asterisk in the title's edition information and also noted in detail at the bottom of that item's product page. In these cases, the entity providing the update service will be the publisher, not BarristerBooks.com.
Is payment by credit card a secure and safe method at BarristerBooks.com?
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. To provide you with an additional layer of security, no credit card numbers provided during your order placement are stored by BarristerBooks.com. Your credit card number is used only once during a transaction (and even then, it is securely encrypted during the payment authorization process) and is never recorded on our server. Thus, there is virtually no risk of having your credit card information stolen.
Do you charge sales tax on orders?
The vast majority of our items are not subject to sales tax in any state, except Kansas. However, a few items, primarily attorney practitioner titles (i.e. those whose product SKUs include ATTY), are subject to sales tax when shipping to certain states. If applicable, this sales tax amount will appear in your shopping cart during the checkout process.