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Rentals FAQ

Below please find information answering the most common questions about our Rental program. If you have any questions that are not addressed below, please don't hesitate to contact us at custserv@barristerbooks.com or at 1-866-808-5635 (M-F 9am-5pm CST)!

 

Why rent?
Renting is becoming much more common as the price of textbooks skyrocket. Being able to rent a textbook at a fraction of the retail price is appealing for obvious reasons. And, of course, when your semester is over you don’t have to worry about how you are going to sell this now used copy.

How long can I keep my rental?
To keep things simple, we rent books for semesters. Depending on when you rent the book, it will be due back at the end of the current semester as listed on the chart below:

  Rented Between
   And   Must Be Postmarked By
  November 16th
   April 29th   June 7th
  April 30th
   July 1st   August 1st     
  July 2nd
   November 15th      December 21st

 

If you already have your rental, you can log in to your Customer Account to view your due date under “My Orders/Rentals”.

Do I have to pay for shipping to receive my rental?
As always, all $49+ orders qualify for FREE SHIPPING via USPS Media Mail (5-8 business day delivery). But, if time is of the essence, we offer expedited shipping options as well. You can view our Shipping FAQs here. When it’s time to return your rental, we pick up the tab on any rental returned after 30+ days, and you can print out a pre-paid USPS shipping label from your Customer Account.

How can I find when my rental book due?
Your rental due date is displayed many times during shopping and checkout.  If you have already rented a book, you can find your rental’s due date by referencing the email confirmation we sent you immediately after your rental transaction or by checking your Customer Account under “My Orders/Rentals”.  You may also call us at 1-866-808-5635 (M-F 10am-4pm CST) to obtain your due date. Rental returns must be postmarked on or before the due date to avoid incurring any penalties. 

I get a message during checkout that says I can’t rent because my credit card expires too soon.
The credit card you use cannot expire before or during the month of your rental return. Credit cards are used as collateral on your book rental, and must be active in the event of late or non-return. As such, the credit card you use cannot expire before or during the month of your rental return.

Can I return my rental before the end of the semester?
You may return your rental for any reason during the first 30 days of the rental for a full refund of the price of the rental.  However, for a fully refunded return, you will have to pay for the return shipping and cannot utilize a pre-paid rental return shipping label. Please note that for discretionary returns, the item must be received in its original condition. If we shipped you a new book without highlighting or writing, it must be returned in the same condition, otherwise, a full refund may not be processed. Our Return FAQs can be found here.

How do I return my item(s) at the end of my rental period?
Please use this Interactive Returns Process link. Select "RENTAL" as your return reason. Rentals returned at the end of the rental period are excluded from a return label fee. The return shipping label provided is a pre-paid USPS label.  Drop off your package with a postal carrier or your local post office and make sure to have them scan the label. Customers are responsible for the rental until the package has been scanned by USPS. Make sure that you package your returned book(s) securely. If you have multiple rentals on one order you can package them together in one box. Remember that you are responsible for the condition of the book until it arrives back in our warehouse.

Does my rental need to arrive back to your warehouse by the due date in order to avoid a late fee?
No. You must simply print the label and deliver your shipment to a USPS post office or hand it to a USPS driver by the due date and make sure to have them scan the label. Customers are responsible for the rental until the package has been scanned by USPS. If your return is in-transit to us by the due date, no late fee will be charged.

Can I return a book without using the pre-paid USPS label?
Yes, you can, however, you are responsible for assuming the shipping costs if you choose to not utilize our pre-paid USPS label. Please ship your return to the following address, however, please note that because your package will not show a postmark date in our system, you should have the return to our warehouse by the due date or contact us at 1-866-808-5635 to let us know.

Send returns to:

BarristerBooks, Inc.
Attn: Rental Returns
615 Florida St.
Lawrence, KS 66044

How much am I charged if my rental is late?
If your shipping label has not been printed by the rental due date, you may incur a penalty equivalent to 10% of the rental cost of your book. If, after 14 days after your rental due date, your package shipping label has not been printed, you will be charged for the retail price of a new copy of the book less the initial rental charge and any penalties incurred.

Will I be notified when my return is due?
Yes. We will send a reminder email at least 14 days prior to the end of your rental period with instructions on how to return your rental to us. In addition, we will send you a follow-up email if you have failed to print your return shipping label by the due date.

Can I extend the length of my rental?
Yes! During checkout you will be given the option to select a check box that will allow you to extend the rental for an additional semester for an additional charge.

Can I purchase my rental?
Yes! If you wish to purchase your rental, simply call us at 1-866-808-5635 and have your order number available. We will charge you the retail price of the title less the price you have already paid for the rental and the book will be yours.

I’ve lost or had my return stolen, what can I do!?
While you are in possession of the rental, you are solely responsible for its care and its safe return to our warehouse. If your return shipping label has not been printed by 14 days after your due date, you will be charged full retail price for its replacement.

My rental was damaged, can I still return it?
Rentals are the sole responsibility of the customer during the rental period and as such, if a book is damaged, a penalty may apply. This penalty will be determined by the extent of the damage. If the book is damaged, you may wish to call us at 1-866-808-5635 and discuss the extent of the damage to help you decide on your options. 

Can I write in my rental?
Minimal amounts of highlighting and writing are acceptable. Please remember that your current rental will be someone else’s future rental and, as such, don’t go crazy. Excessive writing and/or highlighting may incur a penalty. 

Where can I find my Rental Terms?
You can find our full Rental Terms here.